Help & contact
This is an English translation of the German page Hilfe & Kontakt. In case of doubt, the German version prevails.
Do you have a question about “Easy Move Planner”, found a bug or have a wish? Write to me at easyumzug@ploeger.io or use the contact form – I usually reply within two working days. You can write in English or German.
How do I invite my family?
Open your move, tap ⋯ at the top right and then Invite family. Share the link or the 8-character code by messenger, email or text message. Whoever opens the link downloads the app, signs in and is part of the move straight away. Joining is free.
What does the app cost?
The download is free. Anyone who creates their own move unlocks the Full version once – a one-time purchase (€0.99 in Germany; in other countries the price shown in the App Store or on Google Play applies), no subscription, no ads. Invited members pay nothing.
Which countries is the app made for?
When you create a move, you choose the country you are moving in: Germany, Austria, Switzerland, Ireland or another country. The app then suggests a checklist that fits that country and records costs in its currency (euro or Swiss franc). The app is available in German and English and uses the language of your device.
I have already bought it, but the Full version is not unlocked.
Sign in with the same account you used for the purchase. Then tap Settings → Restore purchases in the app. Make sure you are signed in on the device with the same Apple ID or Google account you used for the purchase.
How do I get my money back?
The seller of the Full version is Apple or Google; they handle payment and refunds. You request a refund – also if you want to exercise a statutory right of withdrawal – directly from them: for Apple at https://reportaproblem.apple.com, for Google Play in your Google account under “Payments & subscriptions” or via https://support.google.com/googleplay/answer/2479637. If you get stuck, feel free to write to me.
Does the app work without internet?
Yes. Everything you have opened before can also be viewed and edited offline. As soon as you are back online, the changes are synchronised with your family.
I don't get any notifications.
Check in the app under Settings → Notifications that they are switched on, and in your phone's system settings that the app is allowed to send notifications. Reminders for tasks due today arrive at 8 a.m. in your phone's time zone.
How do I change the language of the app?
The app uses the language of your device: German if your device is set to German, otherwise English. On iPhone you can choose a different language just for this app: open Settings, tap the app (“Easy Move” or “Easy Umzug”) and then Language. On Android 13 and later: Settings → Apps, choose the app, then Language.
How do I delete my account?
In the app under Settings → Delete account. What happens to your data and shared moves is explained under Delete your account.