Delete your account – Easy Move Planner
This is an English translation of the German page Konto löschen. In case of doubt, the German version prevails.
This page explains how to delete your account in the app “Easy Move Planner” (German name: “Easy Umzugsplaner”) and what happens to your data.
App: Easy Move Planner (App Store and Google Play)
Developer: Sebastian Ploeger
Contact: easyumzug@ploeger.io
Important: if you only delete the app from your phone, your account remains. To delete the account and your data, use one of the two options below.
Option 1: Delete in the app (immediately)
- Open the app “Easy Move Planner” and sign in.
- Tap Settings.
- Tap Delete account.
- Read the information. The app shows you what happens to your moves.
- If you signed in with Apple, you briefly confirm once with your Apple ID. This removes the connection between the app and your Apple ID.
- Confirm the deletion.
Your account is deleted immediately and you are signed out. This cannot be undone.
Option 2: Request deletion by email (without the app)
You no longer have the app installed or can no longer access your account? Then send me an email:
- To: easyumzug@ploeger.io
- Subject: Delete account – Easy Move Planner
- Content: the email address you use to sign in to the app and the sign-in method (email and password, Apple or Google).
If possible, please write from the email address that belongs to your account. If you signed in with Apple and chose “Hide My Email”, this is Apple's relay address (ending in @privaterelay.appleid.com or @private.icloud.com). You can find it on your iPhone in Settings under your name in the “Sign in with Apple” section (for example Settings → your name → Sign-In & Security → Sign in with Apple; the labels may differ slightly depending on the iOS version) or in a browser at https://account.apple.com in the “Sign-In and Security” section. If you cannot find the address, just write to me and tell me how you signed in – I will help you.
What happens next:
- So that nobody can delete other people's accounts, I may ask you by email to the address of your account to confirm the deletion.
- I will delete your account as soon as possible, at the latest within one month.
- You will receive a confirmation by email as soon as the deletion is complete.
What is deleted
- your account (email address, display name, sign-in links with Apple or Google, the stored password hash for email sign-in),
- your profile (including app language and time zone) and the purchase status stored in the app,
- your notification settings and, if you allowed push notifications, the push addresses of your devices,
- all moves in which you are the only member – with all contents (costs, checklist and packing lists) and invitations,
- your membership in shared moves (your name disappears from the member list),
- all invitations you created,
- your customer record at the purchase service RevenueCat.
If you delete your account in the app (option 1), the app also revokes the connection to your Apple ID (for sign-in with Apple) or the app's access to your Google account (for sign-in with Google). For a deletion by email (option 2), technically only you can do this: in that case, disconnect the app in the settings of your Apple ID under “Sign in with Apple” or in your Google account under “Third-party apps & services” (https://myaccount.google.com/connections).
What happens to shared moves
- You own a move with other members: the move is not deleted. The owner role automatically passes to the member who has been part of the move the longest. Tip: if someone else should take over the move, transfer the owner role yourself beforehand in the move's settings.
- You are a member of a move: you are removed from the move. The move remains for the others.
- Entries you created in shared moves (for example tasks or costs) remain available to the other members because they are part of the shared planning. They then only contain a random identifier that can no longer be linked to anyone; your name is no longer shown there. If you want to remove particular entries, please delete them before deleting your account.
What is kept and for how long
| Data | How long | Why |
|---|---|---|
| Server logs (for example IP address, user ID, time) | at most 30 days | security and troubleshooting; deleted automatically afterwards |
| Statements and payout reports from Apple and Google | 8 years | statutory retention obligation (Section 147(3) of the German Fiscal Code, AO); they usually contain no information that identifies you |
| Your purchase history at Apple or Google | according to Apple's or Google's rules | Apple and Google are the sellers and store purchases under their own responsibility; I have no influence on this |
| Delivery records and checksums of push notifications (user ID and checksums only) | at most 2 days | delivery monitoring and protection against duplicate sending; deleted automatically afterwards |
| Email correspondence about your deletion request | at most 3 years | proof that I fulfilled your request (Art. 5(2) GDPR) |
| Messages you sent me via the contact form | 180 days on the server, in the inbox until dealt with, at most 3 years | answering your request; the messages are not linked to your account |
There are no backup copies of the database. According to its contractual terms (Cloud Data Processing Addendum and Firebase Data Processing and Security Terms), Google then permanently deletes the data from its systems as soon as possible, at the latest after 180 days.
What happens to your purchase of the “Full version”
- The Full version is linked to your account. With the deletion, this account loses the unlock.
- The deletion is not a cancellation and not a refund. As it is a one-time purchase, there are no further costs. Refunds are only possible via Apple or Google.
- The purchase remains with Apple or Google. If you create a new account later, you can usually unlock it again with the same Apple ID or Google account via Settings → Restore purchases.
Deleting only some data without deleting your account
- Individual entries (costs, tasks, packing list items) can be deleted directly in the app at any time.
- An entire move can be deleted by its owner in the move's settings. This deletes all contents and invitations of the move.
- Leaving a shared move is possible for members in the move's settings.
- Your display name can be changed in Settings.
Further information can be found in the privacy policy. Provider: see legal notice.